We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Special account with packrat since 2009 - All deleted files permanently deleted ?
Hello, I’ve got a big problem. First of all, sorry for my english. I’m a very early user of Dropbox, since 2009, one of the first users. After a basic account, I upgraded during two y...
Ok, I realize that maybe it's a problem in the search bar, because even if I search for a file that I deleted a few days ago (less than 30 days), it does not show in the results of the search engine. Only files that have not been deleted are shown in the search results now.
I can't just imagine someone in the dropbox team just delet permanently and erase all my 21 years deleted files that I had acces to. He should have seen that it represents a consequent amount of space disk (probably many To… 5 To, 10 To, maybe more). He should have send me an email befor doing that.
I'm a graphic designer and a comic book drawer. Go check my website >> [link removed by moderator]
Many of my working files are photoshop files. They can't have been all lost and erase permanently just by a wrong manipulation or by pressing a simple button.
Can you tell me if the team is working on the application right now ? Maybe it's a bug and that's for that reason I can't see any deleted files in the search results. Or is there now a specific new action to do for searching in the deleted files ?
Mark
Super User II
Super User IIHi raouldouglas
As you have a basic account now I'm afraid yes, all your historic files are lost. That isnt a person who has deleted them - its automated. You are not paying so no longer have access to that feature.
PackRat was a feature which was only ever was added to paid accounts. As I said in my first post if you stop paying, at all, you automatically lose PackRat.
I'm afraid there is no way now to recover those files.
There is no ongoing work or updates to Dropbox. It is all working as it should.
