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Special account with packrat since 2009 - All deleted files permanently deleted ?
Hello, I’ve got a big problem. First of all, sorry for my english. I’m a very early user of Dropbox, since 2009, one of the first users. After a basic account, I upgraded during two y...
Ok, I realize that maybe it's a problem in the search bar, because even if I search for a file that I deleted a few days ago (less than 30 days), it does not show in the results of the search engine. Only files that have not been deleted are shown in the search results now.
I can't just imagine someone in the dropbox team just delet permanently and erase all my 21 years deleted files that I had acces to. He should have seen that it represents a consequent amount of space disk (probably many To… 5 To, 10 To, maybe more). He should have send me an email befor doing that.
I'm a graphic designer and a comic book drawer. Go check my website >> [link removed by moderator]
Many of my working files are photoshop files. They can't have been all lost and erase permanently just by a wrong manipulation or by pressing a simple button.
Can you tell me if the team is working on the application right now ? Maybe it's a bug and that's for that reason I can't see any deleted files in the search results. Or is there now a specific new action to do for searching in the deleted files ?
I understand what you say, but in my case that's not true. I stopped paying for my account since 2011, and the packrat with infinite version history continued to work until this year, as the team said to me when they said my account with the packrat would be free in 2011, as I was one of the first members.
So if this function has worked until this year, my account must have been on a special list that no automatic dowgrade could be apply to it. There must be somewhere someone who has did it manually.
I can't imagine that all my files from 12 years are now lost.
Please can you put me in contact with a technical member ?
- Mark
Super User II
All support options are available at www.dropbox.com/support , however, as a free user the only support is here or Twitter. You can hope somebody sees and picks this up this week, but, I'd not hold your breath
Ok, thank you, I'll up the thread during the following week.
I'm in contact with assistance, but now I've proof that my account still have unlimited version history like Mark's one, because i've access to a file from 2010. I just restored it few minutes ago.
Here are some screen captures
The folder ils called "dynamo", it's a comic book I drawed during 2009/2010
I restored the folder
And here's the proof that a psd file of a page from far 2010 in this folder restored from 3 march 2010 to today 6 july 2021 at 17:16
