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Special account with packrat since 2009 - All deleted files permanently deleted ?
Hello, I’ve got a big problem. First of all, sorry for my english. I’m a very early user of Dropbox, since 2009, one of the first users. After a basic account, I upgraded during two y...
Mark
Super User II
Super User IIAll support options are available at www.dropbox.com/support , however, as a free user the only support is here or Twitter. You can hope somebody sees and picks this up this week, but, I'd not hold your breath
Ok, thank you, I'll up the thread during the following week.
I'm in contact with assistance, but now I've proof that my account still have unlimited version history like Mark's one, because i've access to a file from 2010. I just restored it few minutes ago.
Here are some screen captures
The folder ils called "dynamo", it's a comic book I drawed during 2009/2010
I restored the folder
And here's the proof that a psd file of a page from far 2010 in this folder restored from 3 march 2010 to today 6 july 2021 at 17:16
So Mark, I advice you to beware with this "unlimited version history", because now Dropbox don't provide this service anymore, in none of their plans, even the most expensive, as they've understand it was the possibility for the user to have a sort of unlimited freespace hard drive disk.
So for me who had for all this years this option, they made it dissapear first from the page that display the specificity of my account without warning me and then just stopped the option.
Now I've open a new ticket with Dropbox, but it's been several weeks now and despite the fact they are saying to me the ticket is still open, I think they've erased all my "ghost history version files" and can't say anything to me or just "sorry man, that's just it".
Hope it will not happen to you. But beware.
