Forum Discussion

mgruys's avatar
mgruys
New member | Level 2
2 years ago
Solved

Switched to a new account, and now all my files are missing.

I switched to a new phone and had trouble logging in to my account. When I did get logged in on the mobile app, there are no folders or files. I hadn't logged on to dropbox for a while, and I see in ...
Delete
restore
  • mgruys1's avatar
    mgruys1
    2 years ago
    Hello, Megan:

    Thanks so much for your ultra quick response and for the account lookup info! I was able to find my account - under a slightly different userID than I was using to log in last night (a variant of my Gmail username). Problem solved - due to your help!!!! Huge thanks to you! Hope you have a wonderful day! Thanks again!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Awesome news mgruys! 

 

Have a lovely weekend ahead,enjoy! 😀

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