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Forum Discussion
skillbard
8 years agoExplorer | Level 4
Syncing forever without actually syncing
Hello all,
tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.
I'm running DB on High Sierra.
I recently r...
- 8 years agoHey there skillbard.Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background.You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info.If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
henrycorps
6 years agoExplorer | Level 3
Nope, no blue, syncing icon
All the files and folders are either:
- checked green (green circle with white check)
- checked green (white circle with green check)
- cloud icon.
To be fair, under the message "Syncing 5 files", there is a blue progress line, which progress slowly day by day, giving the impression that there is a large download or uploading being made. But after a few days, it gets stucked, around 85%, 90% (it doesn't show the percentage, i'm just assuming, by the lenght of the bar.
Still, no way to find out what files are that, since all the foldes are marked checked or cloud.
Other crazy thing I just noticed today is that these icons (checked, cloud, etc) are constantly disappearing and appearing over and over, when I leave the Windows Explorer opened in the Dropbox folder. Like it's refreshing by itself, over and over. And sometimes it shows differend icons (like the shortcut arrow icon or the shared icon, or an X icon). Very crazy. :O
Lusil
Dropbox Staff
6 years agoHmm, could you temporarily close any third party security apps and antivirus to see if that changes anything?
Could you also make sure that you have configured your firewall to work with Dropbox?
- henrycorps6 years agoExplorer | Level 3
I don't use any third party security app, just the Windows defaut app. For the sake of it, I closed other file syncing apps like Google Filestream and OneDrive, it's basically just dropbox running now, and still, stuck.
I also checked the Firewall, Dropbox was allowed, and I added DropboxUpdate now.When I click in the arrow that shows the syncing cue, it shows a drawing of a dog, and it says it's looking for updates, to see if all my files are up to date, but stays in that screen forever.
Here's a printscreen of how dropbox looks (sorry it's in portuguese, but you probably know the equivalent text in English. Otherwise, I'll se if I can change the app language and print it again):
https://www.dropbox.com/s/qhtaq5lxcjo8uax/dropbpx.jpg?dl=0
You can notice the blue bar at the bottom almost reaching the end, but it's just stuck there, in the same position, for many days. I didn't turn of my computer this week, just to make sure it's not just a big file.Cheers!
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