Forum Discussion

IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
2 years ago

Templates Loading error

Hi,   Im unable to get hold of support team, seeking help on what to do on this,  I get this Templates Loading error A problem has occurred. Please try again and been happening for whole week now e...
IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
2 years ago

Hi, we tried these steps already and as of this writing we still cant access our 15 paid templates 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi IreneSRPM, as you mentioned that you're on a paid plan, try contacting the support team while logged into your account and they'll be able to assist further.

  • IreneSRPM's avatar
    IreneSRPM
    Explorer | Level 3
    2 years ago

    Hey Jay, we have pending tickets and to be honest response time takes days

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