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Dylanmg's avatar
Dylanmg
Helpful | Level 5
5 years ago
Solved

The desktop app is deleting my files after my external drive got disconnected

Please help!!

Dropbox has just started deleting most of my files and folders. It seems to have begun just after my external hard drive went offline, which is where I sync Dropbox to. Is there any way to stop it and how do I recover?

Thanks!

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4 Replies

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  • marcrebet's avatar
    marcrebet
    New member | Level 2
    5 years ago

    Hello

    Don't worry, all delete files are saved for 30 days, you can restore them. Go to webpage dropbox and restore them.

    Best regards

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    Dylanmg wrote:

    Dropbox has just started deleting most of my files and folders. It seems to have begun just after my external hard drive went offline, which is where I sync Dropbox to.

    And this is PRECISELY why external drives are not supported by Dropbox. If the drives goes offline while Dropbox is running, Dropbox just sees that the files are no longer where they once were, assumes they were deleted and syncs that deletion to your account online.

     

  • Dylanmg's avatar
    Dylanmg
    Helpful | Level 5
    5 years ago

    Thanks, yes, able to restore, but doesn't seem to be any way to stop thousands of files from being deleted. Then have the headache of syncing them all again!

  • Dylanmg's avatar
    Dylanmg
    Helpful | Level 5
    5 years ago

    Thanks for the update. Might have to consider iCloud instead.

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