Forum Discussion

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
2 years ago

The Dropbox app on my iPad keeps crashing every time I edit a Word document.

I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop. 
edit
Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
2 years ago

Thank you for chiming in. As for ERROR sign, the answer is no. It just crashes. As for editing via Microsoft app ... yes. However, I haven't tried to uninstall it. I use it via work and I'm not sure of the user name and password to reinstall. I will send my IT person a message to inquire about this. 

 

I wonder if it has anything to do with the difference with my DropBox (user name/email/password) being different from my work email/password and Microsoft Office (word, excel, etc). 

zacw's avatar
zacw
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

I'm not seeing any crash logs for your user, so it would be helpful if you could manually grab them from your device to share. You can find them in the system Settings app under:

  1. Privacy & Security
  2. Analytics & Improvements (near the bottom)
  3. Analytics Data
  4. search for "Dropbox"

This will be a pretty large text file that you should be able to attach here. It'll help figure out why you're crashing, at least.

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