Forum Discussion

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
2 years ago

The Dropbox app on my iPad keeps crashing every time I edit a Word document.

I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop. 
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Tim Fortugno,

 

If you're willing to share the crash logs per Zac's instructions above, would you mind if we reached out via email to retrieve them?

 

Thanks,

Ben

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
2 years ago
I appreciate the advice. However I looked for the “logs” via the previous post and couldn’t find it. Again, thank you. For the time, I removed the “troubled doc” then re-added. Hopefully this will fix and remedy my issue. This never happened - yet was able to edit the same doc on different devices.

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