Forum Discussion

Chiboko's avatar
Chiboko
New member | Level 2
2 years ago

This is an unlinked Dropbox on Mac Sonoma 14.5

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear that, dpdpdp and larryoz.

 

Can you also let us know which version of Dropbox you're using and what the sync status is?

 

You can see this info, by hovering over the Dropbox icon in your menu bar.

larryoz's avatar
larryoz
Explorer | Level 4
2 years ago

Version 209.4.3647
Status: updating
All my files are zero bytes.

I have a ticket in with your support team that told me it would be 24 hours for a reply and it well past that. 

Not happy at all.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Larry.

     

    Can you please give us the ticket number for your communication with our support team, so we can take a look?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey larryoz! I can see our support team has replied to you now, so please take the time to check their email when you have some free time.

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    Thanks for helping push this through. Appears there was some sort of unlinking of dropbox and my computer that I had no part in, no solutions were given yet. I just replied. 

    Appreciate your continued support.

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    So I got a reply...

    NOTHING they wrote in any possible way:
    A. Took the time to properly troubleshoot my problem
    B. Gave any effective recommendation to a fix because of A
     
    This sort of service is considered advanced support!? 
     
    So how does a customer who has been waiting for some sort of answer for nearly a week get this fixed?
     
    Now I have to wait 24 hours for someone different to pick up this ticket and give me some BS response.
     
    This is a joke of a service.
  • amaresh001's avatar
    amaresh001
    New member | Level 2
    2 years ago

    ok. so there is no help and fix for this. while this is happening dropbox is charging top dollar for a faulty service. Not right at all. 

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    Since Dropbox support is entirely useless I took it upon myself to fix the problem.

    What worked for me was deleting the unlinked dropbox and reinstalling a dropbox. It had to download everything I had all over again but all is working as it should.

  • jgksea's avatar
    jgksea
    New member | Level 2
    2 years ago

    I have been battling this for 2 weeks now.  I am scared to delete the dropbox if I might lose all my files ... but like you have described I am getting the same messages.  It all started because we are all switching to OneDrive, so I had to unlink my computer and then all hell broke loose.  I couldn't reconnect and get the "This is an unlinked dropbox" message and also the ones about the server etc.  I can access my files on the website, but everything locally on my computer I can't copy or paste or move or open.

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