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File version history not working. I get a vague error when I try to check.
Question or Issue Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is "Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or head back to home." Thanks
I'm trying to permanently delete some shared folders, but it doesn't recognize me as the owner.
Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to permanently delete them, Dropbox refuses — saying I need the owner’s help, even though I am the sole owner of the entire account. Here’s what’s happening: When I go into the folder info via the web, I see only myself listed as having access, with "Can edit" permissions — but there’s no "Owner" listed at all. These are folders I personally created and verified multiple times. I’m trying to delete them permanently to free up hundreds of gigabytes of space. After selecting “Permanently delete,” Dropbox shows: “Permanently delete 1 item? This folder will be gone forever for everyone, including for anyone still using the folder. Permanently deleting this folder won’t free up space. Enter your password to continue.” And then I get the error: “Couldn’t be permanently deleted – Ask the owner to help permanently delete this.” Again, I’m the only person listed and there’s no one else who could possibly be the “owner.” Also, under main folder settings, I get this message: “Only the owner can change these settings. Settings apply to all folders in ‘[folder name]’.” I’ve tried: Restoring the folders and deleting again Clearing cache and cookies Deleting from the web and mobile apps Checking sharing settings Verifying account permissions Nothing has worked. At this point, I believe this is an issue with the way Dropbox flags old shared folders — even if they’re no longer actively shared. I’m asking if Dropbox can please purge these folders from my account entirely and help me recover the storage space. Thanks in advance to anyone who can help or has dealt with something similar.
One of my team folders disappeared before my eyes with an error that it doesn't exist.
I am manager of a group that has been using Dropbox Basic for at least 7 years. I went to the site using my normal process this evening. "MplsWritersGuild Team Folder" popped up as usual, except then disappeared and a red boxed note appeared "MplsWritersGuild Team Folder does not exist." How can I get it back?
