Forum Discussion

Chiboko's avatar
Chiboko
New member | Level 2
2 years ago

This is an unlinked Dropbox on Mac Sonoma 14.5

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
desktop
Error Messages
Mac
larryoz's avatar
larryoz
Explorer | Level 4
2 years ago

So I got a reply...

NOTHING they wrote in any possible way:
A. Took the time to properly troubleshoot my problem
B. Gave any effective recommendation to a fix because of A
 
This sort of service is considered advanced support!? 
 
So how does a customer who has been waiting for some sort of answer for nearly a week get this fixed?
 
Now I have to wait 24 hours for someone different to pick up this ticket and give me some BS response.
 
This is a joke of a service.
amaresh001's avatar
amaresh001
New member | Level 2
2 years ago

ok. so there is no help and fix for this. while this is happening dropbox is charging top dollar for a faulty service. Not right at all. 

  • larryoz's avatar
    larryoz
    Explorer | Level 4
    2 years ago

    Since Dropbox support is entirely useless I took it upon myself to fix the problem.

    What worked for me was deleting the unlinked dropbox and reinstalling a dropbox. It had to download everything I had all over again but all is working as it should.

  • jgksea's avatar
    jgksea
    New member | Level 2
    2 years ago

    I have been battling this for 2 weeks now.  I am scared to delete the dropbox if I might lose all my files ... but like you have described I am getting the same messages.  It all started because we are all switching to OneDrive, so I had to unlink my computer and then all hell broke loose.  I couldn't reconnect and get the "This is an unlinked dropbox" message and also the ones about the server etc.  I can access my files on the website, but everything locally on my computer I can't copy or paste or move or open.

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