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Chiboko
2 years agoNew member | Level 2
This is an unlinked Dropbox on Mac Sonoma 14.5
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
Chatterbox
11 months agoNew member | Level 1
I have been having the same troubles over the past 6 months. Currently Mac OS 15.2 Sequoia and Dropbox v 215.4.7202, the troubles started in Sonoma and with many earlier DB versions. I have deleted the Dropbox app, tried the recommended Terminal commands, and reinstalled four times. For over $1,300 a year, I am about ready to pull the plug for my whole work team and go with someone else. Recommendations?
Walter
Dropbox Community Moderator
11 months agoHi Chatterbox - sorry to hear about this.
When you say you tried the Terminal commands, are you referring to an advanced reinstall or something else?
- Chatterbox11 months agoNew member | Level 1
Yes, I have tried every different series of steps to delete and re-install Dropbox to two separate Mac computers running Sequoia 15.2. Neither is working well. One one, a laptop with limited discs space and with the default sync as online only, I cannot change folders to offline. I get no left click or cntrl-click Dropbox menu choices (which used to come up in blue) to change the sync setting. I also, off-and on, get a warning when I try to open a selective sync document that there is a network or server error and I cannot open it. This resolves sometimes after a reinstall, but pops up again. I really want to move some folders I use all the time to offline, but I cannot.
On the other machine where all files are also offline, a computer I use to make local backups of the important working files every hour, now control of select sync which once worked is now off. I get no dropbox commands when I control click or left click a file or folder. I have been using Dropbox and supporting a dozen Mac and Windows 9 and 10 machines for a decade now and problems are now popping up everywhere. I support one Windows 10 machine where sync has not been working for over a month. I have not had time to Teamviewer into this machine or attempt to resolve this problem in person yet. I need to fix my issues first.
- Walter11 months ago
Dropbox Community Moderator
I see, thanks for the additional information Chatterbox - much appreciated.
Could you send us a screenshot of the options you get when you right/ctrl-click on the files inside your Dropbox folder and another one, showing the warning you mentioned? Since you've been having issues with this for a while now, have you tried getting in contact with our support team directly for further assistance with account and device specific information?
- Chatterbox11 months agoNew member | Level 1
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