Forum Discussion

Chiboko's avatar
Chiboko
New member | Level 2
2 years ago

This is an unlinked Dropbox on Mac Sonoma 14.5

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
desktop
Error Messages
Mac
Chatterbox's avatar
Chatterbox
New member | Level 1
11 months ago

Oh, and by the way, I spent two days with the support team a month ago and got nowhere.  I ran out of patience trying every possible version of DB.  

I had tried to place my DB folders on an external drive in my desktop and perhaps this was the problem.  I'd done it before with a Windows 10 machine and it's been working.  I ended up buying a 6TB drive for my desktop and setting that up as the boot drive for the desktop.  Maybe this resolved the problems there.  However this took a month to set up with all the data I had to transfer over and then synchronize, aka resynchronize.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Chatterbox, I'm glad that after the reinstall, your files are now syncing again.

    Regarding the difference between the two computers, is it possible that one of them is using the Dropbox for macOS on File Provider version of Dropbox and the other one is not?

    On the File Provider version, the Dropbox folder would be located in ~/Library/CloudStorage, while on the older version the Dropbox folder would be in Locations.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!