Forum Discussion

mm-nyc's avatar
mm-nyc
Helpful | Level 5
6 years ago
Solved

Thumbnail not showing up, only generic icon when I go to 'camera uploads' to try to attach image

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , ...
icon.png
desktop
  • SteveLV's avatar
    SteveLV
    4 years ago

    I have been in contact with Dropbox via Twitter and latterly by email. At their suggestion I changed one of the files to Online Only (in Windows File Manager) and the thumbnail immediately showed. I then changed it back to Local and the thumbnail remained. I then changed all 693 files in the Camera Uploads folder to Online Only and back to Local (it took some time) and now all the thumbnails show.

    In a further exchange of email Dropbox say there are aware of the problem but believe it is caused by some 3rd party software or App. I have asked if they care to say what they think it is but I have not had a reply. They have now closed my case.

    I have just taken a pic on my phone; it uploaded immediately and the thumbnail is showing so for me the problem is sorted.

ramblingsu's avatar
ramblingsu
Helpful | Level 5
5 years ago

Up to date.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Awesome, thanks for that ramblingsu!

I've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!

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