Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jimdolphinrecht's avatar
jimdolphinrecht
Explorer | Level 3
8 years ago
Solved

Unable to Allow Dropbox in Preferences

OS: Mac OSX High Sierra (10.13.4) I just now upgraded from Dropbox Plus to Dropbox Professional. Then I clicked "Enable Smart Sync." Then I clicked "Open Preferences." Then in Preferences pan...
desktop
Dropbox Plus
Dropbox Pro
Organize
sort
sync
  • Walter's avatar
    Walter
    8 years ago

    Hey there jimdolphinrecht - thanks for using Smart Sync!

    Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew. 

    Last but not least, please take a look at this thread where some users have reported inability to activate Smart Sync. You can also find this in our "Know Issues" section. 

    Let me know what you find and we'll take it from there Jim. Thank you!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there jimdolphinrecht - thanks for using Smart Sync!

Can you please let me know if you have rebooted your computer after upgrading to our Professional plan at all? If this does not get you started, I would also try unlinking and re-linking the computer anew. 

Last but not least, please take a look at this thread where some users have reported inability to activate Smart Sync. You can also find this in our "Know Issues" section. 

Let me know what you find and we'll take it from there Jim. Thank you!

  • jimdolphinrecht's avatar
    jimdolphinrecht
    Explorer | Level 3
    8 years ago

    Thank you. Restarting appears to have fixed it.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Glad to hear that Jim ( jimdolphinrecht). If you ever have any other Dropbox questions, you know where to post them :wink:

      Cheers!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!