Forum Discussion

newtonprints's avatar
newtonprints
Explorer | Level 3
3 years ago

What happens when I delete files and folders?

Hi, I have a lot of files and folders on backed up on 2 computers. If I delete a folder on one computer, will it still be both in the cloud and on the other computer? I need to free up some hard driv...
Delete
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newtonprints's avatar
newtonprints
Explorer | Level 3
3 years ago

Nothing changed in that regard. I got a ext HD backup, and the folders that I made online only I then copied to the HD, and then deleted them, and I still have access when I log in and I can see them in the drop box.

But now, when I right click a folder in Explorer, that option no longer shows up. How do I get that back?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try reinstalling the Dropbox desktop application using this link, while ensuring that you use admin privileges to do so.

  • newtonprints's avatar
    newtonprints
    Explorer | Level 3
    3 years ago

    OK but one question first, it says to uninstall the app I have now first, that won't delete any files will it?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You don't need to uninstall the app, you can just reinstall over the current version, to repair any issues with context menu items. 

     

    After that's done, reboot the machine and let me know if the menu items appear.

  • newtonprints's avatar
    newtonprints
    Explorer | Level 3
    3 years ago

    the install keeps failing

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What error are you getting during the installation? A screenshot would help to determine what's happening.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    That's strange, but thanks for the additional info here.

     

    Does the Dropbox application on your computer work otherwise?

     

    For example, if you edit a file in the Dropbox folder, does the edit appear in your account online?

  • newtonprints's avatar
    newtonprints
    Explorer | Level 3
    3 years ago

    Yes everything else seems to work fine.

    It's just that anytime a new folder or new upload happens in the dropbox, it's copied onto my hard drive, and I'm maxed out, and now the performance of my computer is affected

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey newtonprints, sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

     

    Also, are you able to set your files to online only now? 

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