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Forum Discussion

bobbygoode's avatar
bobbygoode
Explorer | Level 3
2 years ago
Solved

Where are my files?

My computer apparently crashed overnight. Among other issues, I cannot find my local dropbox desktop app (and the files contained therein), but online at the dropbox website (HERE) I can find no file...
restore
  • Rich's avatar
    Rich
    2 years ago
    bobbygoode wrote:

    So apparently my account is not keyed to my email address.

    That's not possible. An account must have an email address associated with it. Perhaps you have more than one email that you've used in the past.

     

    I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for sign in and billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bobbygoode - sorry to hear you're having issues with this.

 

Would it be OK if we reached out via email to have a further look internally at this point?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing bobbygoode - you've got :envelope: 

    • bobbygoode's avatar
      bobbygoode
      Explorer | Level 3
      2 years ago

      Walter  - I'm not sure this was "solved", in the sense of logging into my proper current account, and getting my files back. 

      Robert Illes

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey bobbygoode - thanks for the nudge on this.

         

        I've just replied to your email, so please have a look at your inbox and we'll take it from there. 

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