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bobbygoode's avatar
bobbygoode
Explorer | Level 3
2 years ago
Solved

Where are my files?

My computer apparently crashed overnight. Among other issues, I cannot find my local dropbox desktop app (and the files contained therein), but online at the dropbox website (HERE) I can find no file...
restore
  • Rich's avatar
    Rich
    2 years ago
    bobbygoode wrote:

    So apparently my account is not keyed to my email address.

    That's not possible. An account must have an email address associated with it. Perhaps you have more than one email that you've used in the past.

     

    I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for sign in and billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sure thing bobbygoode - you've got :envelope: 

  • bobbygoode's avatar
    bobbygoode
    Explorer | Level 3
    2 years ago

    Walter  - I'm not sure this was "solved", in the sense of logging into my proper current account, and getting my files back. 

    Robert Illes

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey bobbygoode - thanks for the nudge on this.

       

      I've just replied to your email, so please have a look at your inbox and we'll take it from there. 

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