Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bobbygoode's avatar
bobbygoode
Explorer | Level 3
2 years ago
Solved

Where are my files?

My computer apparently crashed overnight. Among other issues, I cannot find my local dropbox desktop app (and the files contained therein), but online at the dropbox website (HERE) I can find no files at all, except a few that have been "shared". I am also treated like I'm a newcomer, asked to "upgrade" my account from basic of 2000 gb. Well I've already done that. I pay $11.99/month. Why would my computer crashed affect any files on the dropbox website? I'm a professional, so this is rather drastic.

Robert Illes

restore
  • Rich's avatar
    Rich
    2 years ago
    bobbygoode wrote:

    So apparently my account is not keyed to my email address.

    That's not possible. An account must have an email address associated with it. Perhaps you have more than one email that you've used in the past.

     

    I do use Paypal, drawn on my bank account. But it specifically says if one uses paypal, they have contact support.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for sign in and billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

11 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bobbygoode - thanks for the nudge on this.

     

    I've just replied to your email, so please have a look at your inbox and we'll take it from there. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!