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JoeWood's avatar
JoeWood
Helpful | Level 6
2 years ago
Solved

Why have all of my Dropbox files disappeared?

Well darn, I just went to my dropbox account and all the 100s of files are gone, or at least just not visible because of a setting I hope!

 

how do I get all those back?

restore
  • Nancy's avatar
    Nancy
    2 years ago

    Welcome back to our forum, JoeWood, and I’m sorry to hear about this. 

     

    When was the last time you saw those files on www.dropbox.com? 

     

    Did you check both your Deleted files and Events page and there’s no sign of your missing content? 

     

    Is it possible your files are saved on a different Dropbox account (under another email address)?

     

    Let me know what you find.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome back to our forum, JoeWood, and I’m sorry to hear about this. 

     

    When was the last time you saw those files on www.dropbox.com? 

     

    Did you check both your Deleted files and Events page and there’s no sign of your missing content? 

     

    Is it possible your files are saved on a different Dropbox account (under another email address)?

     

    Let me know what you find.

  • JoeWood's avatar
    JoeWood
    Helpful | Level 6
    2 years ago

    yeah Nancy I was logged in wrong, now I see all the files whew!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That’s great to hear, JoeWood! Don’t hesitate to ping me, if you need something else.

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