Forum Discussion

susanowm's avatar
susanowm
New member | Level 2
10 months ago

"798 files unable to sync" error on the Dropbox desktop app

My DB has been syncing for weeks and alternatively tells me it can't sink files (300, 600, whatever). It says to check sync issues but there is no information if I click on that and I have no idea wh...
desktop
sync
radical_exponent's avatar
radical_exponent
Icon for Dropbox Engineer rankDropbox Engineer
10 months ago

It looks like the sync engine might be running into permission errors trying to sync your account; files on your local disk appear to be marked such that the dropbox app itself is not allowed to make the necessary modifications to sync them.

To fix, can you try going to (dropbox tray icon) -> (your user avatar in the top right which doubles as a menu) -> Preferences -> Account, then holding "Alt" or "Option" (depending on whether you're on mac or windows). That should cause a set of previously hidden buttons to appear - one of which should be "Fix Permissions". Give that a try. 🤞

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