Forum Discussion

paul-files's avatar
paul-files
Explorer | Level 3
9 months ago

A Dropbox icon has replaced the Desktop and Documents icons on macOS

I have Dropbox latest client installed in MacOS.  I don't use the Dropbox backup features for desktop or documents - however it has still taken over these icons in the Finder navigation bar.  I've ...
desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey paul-files - sorry to hear you're having issues with this.

Just to make sure we're on the same page, could you send us a screenshot of what's troubling you so that we can have a visual?

If you could also clarify your computer's exact OS version  and the version and status of the Dropbox desktop app, I'd appreciate it.

Thanks!

paul-files's avatar
paul-files
Explorer | Level 3
9 months ago

Hi there,

No option here to attach a screenshot here as far as I can see...


But I can describe fairly accurately:
In MacOS Finder, the 'Desktop' and 'Documents' system icons have been replaced by a dropbox logo icon (the same blue 'open box' one that is used in the taskbar). 

Versions: 
Dropbox utility = 220.4.4126
MacOS = 15.3.2 (24D81)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the additional information paul-files - much appreciated.

    There should be an option to attach a screenshot in your reply's box looking like this:

    If you're not seeing it, please try clearing your browser's cache or another browser.

    • paul-files's avatar
      paul-files
      Explorer | Level 3
      9 months ago

      I've tried the two browsers I have installed - Chromium (Arc) and Safari - and neither offer the attachment icon you show. 

      However - here's a link to the screenshot on Dropbox: [added by Moderator]
      Kind regards
      Paul

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        I see, thanks for the link to the screenshot, Paul. Note that I removed it now to avoid traffic/bandwidth issues with your links.

        As for the issue at hand, can you take a look at your backups tab in the app's preferences and the backups page online and let me know what you find?

         

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