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__user's avatar
__user
New member | Level 2
7 years ago
Solved

Account Downgraded - no new Smart Sync

Hello,

 

My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."

 

 

I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end. 

 

Can someone help me figure out what's happening?

 

Thanks.

Plans
sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

17 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi there, if you’re getting this on your Dropbox Business team, then it’s possible that the account has been downgraded to a free team.
     
    You can check what kind of team you’re on by logging in and visiting the following page. 
     
    What does the team admin see on their end?
  • __user's avatar
    __user
    New member | Level 2
    7 years ago

    Thank you for your response. 

     

    The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Are you able to make any files online-only using Smart Sync?

    Could you forward a screenshot showing the plan page, while hiding the name of the team for me?
  • __user's avatar
    __user
    New member | Level 2
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    It could have been a fault as the renewal went through - pleased its sorted now though!
  • anonymous's avatar
    anonymous
    4 years ago

    I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps". 

     

    When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi anonymous, thanks for posting here! 

    It sounds like the account may have been reduced to a free team.

    What do you see when you check into your plan page here? 

    Let me know more.
  • anonymous's avatar
    anonymous
    4 years ago

    Hello. I'm seeing this.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    anonymous 

     

    Your team admin hasnt paid the bill. They need to do that to get the account back up and running. 

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    3 years ago

    I just got the same message. My bill is paid until May 2023 and my account is far from full.

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