Forum Discussion

dhtax's avatar
dhtax
Helpful | Level 7
1 year ago

An upload over limit caused my account to be locked.

A file is uploding that exceeds my limit -- probably a video someone sent me-- so my acct is frozen. I paused sync. I cannot find the file on my Win11 PC -- I cant find a file or folder that size usi...
sync
upload
dhtax's avatar
dhtax
Helpful | Level 7
1 year ago

PS:  I cannot open the DB App on my PC.  I think I opened it before and paused sync.  Now nothing happens when I try.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey dhtax, thanks for the info! 

 

Let's check your plan page right here, to see what might be taking up all of your account's quota. 

 

What do you see when you visit that page, and also is the folder visible when you visit your sharing tab here? 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!