Forum Discussion

dhtax's avatar
dhtax
Helpful | Level 7
2 years ago

An upload over limit caused my account to be locked.

A file is uploding that exceeds my limit -- probably a video someone sent me-- so my acct is frozen. I paused sync. I cannot find the file on my Win11 PC -- I cant find a file or folder that size usi...
sync
upload
dhtax's avatar
dhtax
Helpful | Level 7
2 years ago

PS:  I cannot open the DB App on my PC.  I think I opened it before and paused sync.  Now nothing happens when I try.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dhtax, thanks for the info! 

 

Let's check your plan page right here, to see what might be taking up all of your account's quota. 

 

What do you see when you visit that page, and also is the folder visible when you visit your sharing tab here? 

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