Forum Discussion

dhtax's avatar
dhtax
Helpful | Level 7
2 years ago

An upload over limit caused my account to be locked.

A file is uploding that exceeds my limit -- probably a video someone sent me-- so my acct is frozen. I paused sync. I cannot find the file on my Win11 PC -- I cant find a file or folder that size usi...
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dhtax - I just wanted to mention that you can delete the cache folder again if you made sure that the app is 'up to date' and not still syncing your changes?

 

When it comes to the shared files taking up space on your account, do you maybe see them in your Sharing tab?

dhtax's avatar
dhtax
Helpful | Level 7
2 years ago

Thanks again.

  • My  App still won't open in Win11.  Can I uninstall it and re-install it without losing my connection to DB? Alternatively, is the pre-App DB executable for Windows still available?  I liked that it put an icon in the system tray.
  • I  did erase the cache files and New Files.
  • Is there a way to know which Windows folders DB is set to synch?  EG OneDrive puts a mark on synced folders.  I want to make sure this doesn't happen again.  Or can you tell w/in the App if I can get in running?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi dhtax 

    Just to add you wont be able to use any tools on your devices to find the large shared folder because they wont sync - so if you added a folder and it goes over the limit syncing immediately stops so it wont download. 

     

    Dropbox will sync every file and folder that you see online at www.dropbox.com/home. So, if you  you don't want things to sync you need to leave the shared folders.

     

    If local space is an issue you can use Selective Sync to totally hide from local device OR Smart Sync which doesn't download until they are opened. 

     

    You can uninstall and reinstall Dropbox without causing issues 🙂

     

    Just make sure you use the same log on details. www.dropbox.com/downloading

    • dhtax's avatar
      dhtax
      Helpful | Level 7
      2 years ago

      Everything now seems to be working except that the DB APP which opened when I re-installed now does not open.  It looks like others have the same problem.  Any advice?  Do I really need it?

      David

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey @dhtax!

         

        Do you see any errors when trying to open the app? What exactly happens? 

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