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An upload over limit caused my account to be locked.
A file is uploding that exceeds my limit -- probably a video someone sent me-- so my acct is frozen. I paused sync. I cannot find the file on my Win11 PC -- I cant find a file or folder that size usi...
Mark
Super User II
Super User IIHi dhtax
Just to add you wont be able to use any tools on your devices to find the large shared folder because they wont sync - so if you added a folder and it goes over the limit syncing immediately stops so it wont download.
Dropbox will sync every file and folder that you see online at www.dropbox.com/home. So, if you you don't want things to sync you need to leave the shared folders.
If local space is an issue you can use Selective Sync to totally hide from local device OR Smart Sync which doesn't download until they are opened.
You can uninstall and reinstall Dropbox without causing issues 🙂
Just make sure you use the same log on details. www.dropbox.com/downloading
Everything now seems to be working except that the DB APP which opened when I re-installed now does not open. It looks like others have the same problem. Any advice? Do I really need it?
David
- Megan
Dropbox Community Moderator
Hey @dhtax!
Do you see any errors when trying to open the app? What exactly happens?
The hourglass runs for a few seconds, then nothing. Same as before I deleted and re-installed. Do I need it? I seem to be able to access my files on DB as beore.
- Megan
Hey @dhtax, would you mind sending me a couple of screenshots in order for me to also have a visual of what you described, please? Thanks!
I don't see how that would help. The DB APP icon is pinned, the hourglass runs too briefly to capture, and nothing else happens on the screen. Dropbox does not appear as an APP in Task Manager, but there are four background processes: Dropbox, Dropbox Service, Dropbox Update (twice)
How do I attach a file? I don't see the paper clip.
- Megan
When trying to reply back to us, you should have a camera-like icon @dhtax.
If you click there, you should be able to attach your screenshots back here.
