Forum Discussion

granthutchinson's avatar
granthutchinson
Explorer | Level 4
8 years ago
Solved

Backblaze is backing up Smart Sync’d files

I turned on Smart Sync (in our business account) and it seemed to be working as promised, until Backblaze kicked in and started backing up all 1.8TB of our “online only” files.   What gives?
sync
  • Rich's avatar
    Rich
    8 years ago
    When a file is marked as online only, if that file is accessed, Dropbox will download the file and mark it as Local. This is how you're able to open a file that's marked as online only.

    Best guess, BackBlaze is trying to access the file to back it up, so Dropbox is downloading it and marking it as Local again. You'll probably need to add an exclusion in your backup set for those files/folders that are marked as online only.
talamihg's avatar
talamihg
New member | Level 2
6 years ago

Any update on this "ideal solution"? Our company is running into the same situation and ideally would like to grab full dropbox files without forcing them to download locally.

dbwalter's avatar
dbwalter
Helpful | Level 5
6 years ago

I would also be very keen to see Paul's 'ideal solution' implemented. I found this thread by googling around the subject in the hope it had been sorted already, I guess there's nothing like being on the cutting edge!

  • dleeward's avatar
    dleeward
    New member | Level 2
    6 years ago

    We need this to!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago

    Tagging brianwski 

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