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BygoneAutomaton's avatar
BygoneAutomaton
New member | Level 1
9 months ago
Solved

Banned for downloading a file from someone else's link. How is this possible?

Here's the sequence of events: A link to a folder with video files was shared with me (from a business that makes video files) in a password protected folder. I clicked to download the folder l...
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  • Megan's avatar
    Megan
    9 months ago

    Hey BygoneAutomaton thanks for the heads up!

    Happy to see that your issue is now resolved! 

    I can also confirm that this is a legit email, since it's coming from an official Dropbox domain.

    Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
BygoneAutomaton wrote:

Addendum: where do I view my account bandwidth limit?

There is no page that shows this online. Its also a rolling 24 hour window which makes it more awkward!

I'd suggest logging a ticket with support for help to see what has gone wrong, or, if it is just coincidental timing of the ban: www.dropbox.com/support 

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