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BygoneAutomaton's avatar
BygoneAutomaton
New member | Level 1
9 months ago
Solved

Banned for downloading a file from someone else's link. How is this possible?

Here's the sequence of events: A link to a folder with video files was shared with me (from a business that makes video files) in a password protected folder. I clicked to download the folder l...
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  • Megan's avatar
    Megan
    9 months ago

    Hey BygoneAutomaton thanks for the heads up!

    Happy to see that your issue is now resolved! 

    I can also confirm that this is a legit email, since it's coming from an official Dropbox domain.

    Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇

BygoneAutomaton's avatar
BygoneAutomaton
New member | Level 1
9 months ago

I was able to follow the link and remove the suspension without issue.  I can create links from files in my account and other people can view them (although I don't technically know if this was ever actually restricted because I don't often do that).  It seems like everything about my account is (back to) normal, but I had concerns on account of the email (screenshot below, I can provide headers if needed).

 

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
9 months ago

Hi BygoneAutomaton  and welcome to the Dropbox Community 🌟. I’m glad to see all your questions were answered and resolved with Megan’s response to you ✅.

Separately, my name is Theresa, and I’m a Community Manager here at Dropbox HQ 👩‍💻 I love hearing how our Community members use Dropbox every day 📂✨.

I’m always fascinated by different workflows... Who knows? Your insights might lead to helpful tips to boost productivity 🚀 or even spark ideas we can share with our internal team 💡.

Looking forward to hearing from you,

T 😼 (Dropbox Community Manager)

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