Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

BygoneAutomaton's avatar
BygoneAutomaton
New member | Level 1
9 months ago
Solved

Banned for downloading a file from someone else's link. How is this possible?

Here's the sequence of events: A link to a folder with video files was shared with me (from a business that makes video files) in a password protected folder. I clicked to download the folder l...
Shared Links
  • Megan's avatar
    Megan
    9 months ago

    Hey BygoneAutomaton thanks for the heads up!

    Happy to see that your issue is now resolved! 

    I can also confirm that this is a legit email, since it's coming from an official Dropbox domain.

    Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇

Faith J's avatar
Faith J
Explorer | Level 4
8 months ago

This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic.

Headers look okay. Links look okay.

I have only a basic account and the only files in it are some Valentine wallpapers I forgot to delete. They are set to private. I don't know what it means by "Public links." This is dated  2025-04-27 13:12 and I also received a sign-in notice dated Apr 27, 2025 at 12:55 pm. (Never ever got one before.) I don't have access to my mail 24/7, so I got them when I signed in today. I honestly don't remember if I used Dropbox yesterday, but I think it was Friday or Saturday. I did recently download a huge amount of graphics I purchased. Is that what they are referring to? It was from another account and I didn't save them to Dropbox. It sounds like a link to download something from my account, which is what confuses me, since I have nothing to download.

I just want to know if I should be extra alert for phishing attempts. (I already tend to suspect everything unless I actually know it's okay.)

And also, does Dropbox basically ignore phishing, or is there a place to report it, if that's what this is?

~Faith

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi there Faith J​ - thanks for letting us know about this.

If you've ensured that this email is coming from an official Dropbox domain and there are no links that could be causing this, you can report the email by forwarding the complete message to abuse@dropbox.com

I hope  this helps and please let me know if you have any other questions, Faith. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!