Forum Discussion

wertupo's avatar
wertupo
New member | Level 2
1 day ago

Camera uploads picture quality is not original

Device Oneplus 13 Operating System/Browser (if using the web) Android 16, OxygenOs 16.0.2 Dropbox App Version (if using the app) 454.2.2 Syncing Status OK Question or Issue When dropbox auto...
Android
Camera uploads
Photos
wertupo's avatar
wertupo
New member | Level 2
1 day ago

Hey Walter, thanks for your response.

I am aware that the previews would be of lesser quality from previous posts that I have read. However this is not the case. I am referring to the actual files being uploaded. When viewing the photos on the web, desktop app or the phone app, the files all show that they are of a smaller file size and visibly hazy, lesser quality. 

In the link are two files - 1 of which was automatically uploaded by dropbox, and 1 is the original photo uploaded manually. [shared link removed to protect your daily limit of data sharing]

I noticed this issue a couple of weeks ago and found that it has been happening for at least a month. As stated above, this only happens to some photos not all.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 day ago

Hi from me as well, wertupo. To clarify, does your image (the one that was uploaded to Dropbox via camera uploads) appear the same even after downloading/exporting it to your device? 

This will help us isolate the issue a bit more.

  • wertupo's avatar
    wertupo
    New member | Level 2
    1 day ago

    Hi Nancy, yes. When downloading the image that was uploaded, the quality is also hazy...  As previously stated, the file sizes are different. The original photo file size in this case is double that of the photo uploaded to dropbox.

    Unfortnately I am not seeing other users with same issue 🙃

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 day ago

      Hi wertupo, are you using the default Camera app on your phone, or a third party app? Do you have any filters applied to your images?

      If you upload an image manually view the Dropbox mobile app, does the image also appear hazy?

      Are you also using the Storage Saver option in Google Photos, which removes the original quality images from your device?

      • wertupo's avatar
        wertupo
        New member | Level 2
        23 hours ago

        Hey Jay, yes its the default camera app. No filters, no fancy settings, just normal auto point and shoot stuff.

        If I upload manually, it appears in its original quality.

        I do not use google photos to back up my photos. I find it very intrusive, hence why I use Dropbox <3, but this quality issue is driving me nuts

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!