Forum Discussion

wertupo's avatar
wertupo
New member | Level 2
1 day ago

Camera uploads picture quality is not original

Device Oneplus 13 Operating System/Browser (if using the web) Android 16, OxygenOs 16.0.2 Dropbox App Version (if using the app) 454.2.2 Syncing Status OK Question or Issue When dropbox auto...
Android
Camera uploads
Photos
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 day ago

Hi from me as well, wertupo. To clarify, does your image (the one that was uploaded to Dropbox via camera uploads) appear the same even after downloading/exporting it to your device? 

This will help us isolate the issue a bit more.

wertupo's avatar
wertupo
New member | Level 2
1 day ago

Hi Nancy, yes. When downloading the image that was uploaded, the quality is also hazy...  As previously stated, the file sizes are different. The original photo file size in this case is double that of the photo uploaded to dropbox.

Unfortnately I am not seeing other users with same issue 🙃

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 day ago

    Hi wertupo, are you using the default Camera app on your phone, or a third party app? Do you have any filters applied to your images?

    If you upload an image manually view the Dropbox mobile app, does the image also appear hazy?

    Are you also using the Storage Saver option in Google Photos, which removes the original quality images from your device?

    • wertupo's avatar
      wertupo
      New member | Level 2
      23 hours ago

      Hey Jay, yes its the default camera app. No filters, no fancy settings, just normal auto point and shoot stuff.

      If I upload manually, it appears in its original quality.

      I do not use google photos to back up my photos. I find it very intrusive, hence why I use Dropbox <3, but this quality issue is driving me nuts

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