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MotivatedMover's avatar
MotivatedMover
Explorer | Level 4
3 years ago

Can't Display Link/The Link does not exist

Good Afternoon,    Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community  multiple times with no success, this is the only way...
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MotivatedMover's avatar
MotivatedMover
Explorer | Level 4
3 years ago

Thanks for your reply Megan!

 

I am sharing a shared folder not a link, I am the admin for the shared folder, the persons I am sharing the folder with have access to the folder, however when they open the folder the error message "Can't Display Link/The Link does not exist" comes up. Please advise what to do. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey MotivatedMover, hope it’s OK to jump in. 

 

Do you mind sharing a screenshot of the error they see exactly on their end? 

 

Have you shared any other folders with them, and if yes, do they see the same error when trying to access them?

  • MotivatedMover's avatar
    MotivatedMover
    Explorer | Level 4
    3 years ago

     

    I ve shared other folders with no issue like the one I am having

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you please try to remove one of the users from the folder, as a test, and then share it again with them? Do they still see the same error now?

       

      Do they see the same thing if they try to access the folder via a computer as well, and not their mobile device?

      • MotivatedMover's avatar
        MotivatedMover
        Explorer | Level 4
        3 years ago

        Good Evening, I tried this, one of the persons who got the error message tried it from their computer and they got the same error message. What next?

         

        Please note this only started with the last 3 people I shared the folder with, also i noticed that even it shows shared on my end and theirs, the folder on their end has a partial different name then on my end, i dont know if this has anything to do with the issue.

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