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Forum Discussion
Can't Display Link/The Link does not exist
Good Afternoon,
Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community
multiple times with no success, this is the only way...
Hi, I did all the steps that you said and I am sharing a folder not a link, I also said in one of my last messages that on my end and the persons end i shared it with, they have the folder but when they click on the folder it says the Can't Display Link/The Link does not exist
Maybe their is some weird technical issue within dropbox or something, can I get live support? can someone please call me and I can share my computer screen and they can try to figure it out because this has been 3 days already and you are asking me the same questions now, please have someone call me! Thanks
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi MotivatedMover, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Your available support options based on your plan and account type, which you can see on this page.
Are they able to view the shared folder on this page on their account?
Hello,
I understand about the phone support option and I know what subscription I have, however like i said in my last email, we havent had much progress with this issue so there should be some exceptions and this is taking longer than it should and we are starting to go in circles, additionally only doing support through email can lead to miscommunications/misunderstandings which can make this process take longer/not get resolved, I would again respectfully ask for someone to call me so we can resolve this issue...To answer your question, no I can not view the link you sent...but if your asking if they can view the shared folder on this page on their account?... I am not sure what you mean, wouldn't they have to have this link sent to them to see if they can view it on their account? Please clarify what you mean...again this is why I am asking for phone support to avoid miscommunications/misunderstandings.
- Megan
Hi MotivatedMover, I'm afraid there's nothing we can do about phone Support, since the plan of the account doesn't support it.
As for the folder, let's try one more thing: can you try to unshare the folder, and then share it again with them, just to check if they get the same error?
- Hi, I already tried this, one of the other Dropbox staff already asked me this, this is another reason why I should be contacted by phone, there has to be an exception to the rule for support in situations like this, please advise what to try next, thanks.
