Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
SarahSwanston2026
1 month agoNew member | Level 2
Can't download/sync large files as I get an out of disk space error even though I have enough
Dropbox Plan
Advanced Device
Macbook pro, Apple M1 Max Operating System/Browser (if using the web)
Sequoia 15.7.2 Dropbox App Version (if using the app) 241.4...
SarahSwanston2026
1 month agoNew member | Level 2
Sorry - I followed the instructions to delete the cache but there were no files to delete in the dropbox cache folder. Please could you advise further?
Nancy
Dropbox Community Moderator
1 month agoHey SarahSwanston2026! Have you made any progress with the issue you were having?
Let us know if you need more help, and we’ll be happy to further assist.
About Create, Upload, and Share
Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!