Forum Discussion

user71's avatar
user71
Explorer | Level 3
5 months ago

Can't move or rename a shared folder on my account

My student shared a folder with me for a project, call it "StudentX". I want to move this to my folder of shared folders (so that it is at ~/Dropbox/Shared/StudentX".  However, whenever I do this v...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

As you're getting that message, it means that the folder could be part of a team folder that the user shared to you.

The admin console is only visible to team admins when on a Dropbox team.

Could you clarify with the user who shared the folder with you if the above is true?

user71's avatar
user71
Explorer | Level 3
5 months ago

That may be the case, but that behavior is not consistent with the information on the various Dropbox websites, specifically:

https://help.dropbox.com/organize/rename-move-shared-folder

The website implies I should be able rename the folder, and that this applies to all users. 

Instead, when I try to rename this shared (not team) file, it takes me to a website that prompts me to upgrade my account to a business account. 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey user71​, let me also jump in here! 

    As we mentioned before, and based on all the info we've gathered, it looks like you're dealing with a team folder. 

    There are a couple of ways to resolve the situation you mentioned:

    -Either the admin of the team -that shared this folder with you- needs to use these steps, in order to change the top-level management settings to "everyone".

    -Or they would need to move said folder within another folder where can-edit access is possible.

    Let me know of any updates!

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