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htgadmin's avatar
htgadmin
Explorer | Level 3
2 years ago

Can't share passwords with other users

Have just upgraded to paid subscription and cannot share passwords with 2 other users on our account. Please help?
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey htgadmin, which plan did you upgrade to? Dropbox Business?

 

And are these 3 users all members of a Business team, each one with their own Dropbox account or do you have an individual Dropbox subscription and are all sharing the same Dropbox login?

htgadmin's avatar
htgadmin
Explorer | Level 3
2 years ago

One account with three users including account owner and yes is for a business team.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, htgadmin! Can you please send over a screenshot of what you see on this page?

     

    The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing certain passwords (in other words, everyone will be able to see all passwords stored on the account).

    • htgadmin's avatar
      htgadmin
      Explorer | Level 3
      2 years ago

      we all login into Dropbox with our own credentials.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Perfect, thanks for clarifying that.

         

        In general, each user’s passwords are private, and they can’t be seen by another Dropbox user, unless they specifically choose to share them. 

         

        To share specific passwords with one another, you and the other members can follow these steps.

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