Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

originalClown's avatar
originalClown
New member | Level 2
5 months ago
Solved

"Certain files in this folder can’t be shared due to a takedown request in accordance with the DMCA"

I have a folder with some video lock screens that I made myself back in 2019. Whilst checking that all my links still work, I noticed that I can view the 4 files and play them when logged in, but in ...
Error Messages
Share
Shared Links
  • originalClown's avatar
    originalClown
    5 months ago

    Dropbox support have got back to me and have reversed the takedown. Thanks all!

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
5 months ago

Hey there, welcome to the Dropbox community originalClown​ 

Have you searched your email for any correspondence from Dropbox related to the DMCA? I would reach out to copyright [at] dropbox.com to inquire about the alleged infraction. 

  • originalClown's avatar
    originalClown
    New member | Level 2
    5 months ago

    I couldn't find anything in my emails. Thanks for the contact email!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey originalClown! Sorry for chiming in. 

      Can you try to access your files once again via an incognito window and send me a screenshot of the error you keep getting, just to have a visual?

      If you try to share any other files from your Dropbox account now, do you receive the same, or a similar, error?

      • originalClown's avatar
        originalClown
        New member | Level 2
        5 months ago

        Hi Nancy

        I've emailed copyright[at]dropbox.com

        Attached is a screenshot of the incognito window

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!