Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

altenae's avatar
altenae
Helpful | Level 5
9 years ago
Solved

Changes Bitrate and File size after sync.

I hope someone is able to tell me what is going on here....   I have made a 4k 60PFS recording on my iphone 8 plus. The file properties of this mov file is around 42 MB an the Bitrat...
Dropbox Plus
sync
  • altenae's avatar
    altenae
    9 years ago
    Wow... you are 100% correct.
    Seems the Original file is not playing very well on my computer. (high specs...;latest I7 and one of the fastest GeForce Card and still choppy)

    Thank you very much for helping me out.
    Now I know exactly what is going on.

    Thanks !!
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Are you using the Dropbox official apps to upload?

You using Camera Upload to add the file to Dropbox?

If so can you try adding it manually via the + symbol.
altenae's avatar
altenae
Helpful | Level 5
9 years ago
Are you using the Dropbox official apps to upload?

Yes

You using Camera Upload to add the file to Dropbox?

Yes

If so can you try adding it manually via the + symbol.

Did the manual with the + symbol and the share button ... tried all.
Stil the same adjustment to the file
    • altenae's avatar
      altenae
      Helpful | Level 5
      9 years ago

      Yes correct IOS 11.01

      Dropbox version IOS 64.3.4

      Dropox version 35.4.20..

       

      Also did the upload test with Onedrive ans just like Google drive no adjustments...

      It only happen with Dropbox

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 years ago
        You need to log a ticket with support I'm afraid then.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!