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Victoria334's avatar
Victoria334
Helpful | Level 5
2 years ago
Solved

Comments aren't visible to the recipient of my photos

I am sending photos to my graphic designer for my book.   On the right side of my photo, I am typing information about the photo that he needs to see.    When he receives the photo, the comments are ...
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  • Walter's avatar
    Walter
    2 years ago

    Hey Victoria334 - thanks for the additional information and sorry to jump in.

     

    Could you please ask your graphic designer to try another browser and let us know if  they still get the same results?

     

    If they do, we'd appreciate a screenshot of what they see so that we can have a visual too. 

Victoria334's avatar
Victoria334
Helpful | Level 5
2 years ago

Screenshot above.  The photo is on the left and comments in the box on the right.  I have typed comments on each photo for him to see.  He only sees the photo and no comments.  There must be something on my end I need to do for him to see the comments I have typed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot! Has he clicked on the Comments button on the top right corner? 

    If not, then the comments section won’t appear at all on his screen.

    • Victoria334's avatar
      Victoria334
      Helpful | Level 5
      2 years ago

      There isn't one.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Has he tried a different browser/incognito window, as well? If yes, I’d like a screenshot of what he sees, to look into this further.

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