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Victoria334's avatar
Victoria334
Helpful | Level 5
2 years ago
Solved

Comments aren't visible to the recipient of my photos

I am sending photos to my graphic designer for my book.   On the right side of my photo, I am typing information about the photo that he needs to see.    When he receives the photo, the comments are ...
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  • Walter's avatar
    Walter
    2 years ago

    Hey Victoria334 - thanks for the additional information and sorry to jump in.

     

    Could you please ask your graphic designer to try another browser and let us know if  they still get the same results?

     

    If they do, we'd appreciate a screenshot of what they see so that we can have a visual too. 

Victoria334's avatar
Victoria334
Helpful | Level 5
2 years ago

There isn't one.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Has he tried a different browser/incognito window, as well? If yes, I’d like a screenshot of what he sees, to look into this further.

  • Victoria334's avatar
    Victoria334
    Helpful | Level 5
    2 years ago

    He's been a graphic designer for decades and has never had these problems with Dropbox.  This is what he said:  

    Yes I can see the little comment icon, but it is inactive. If I click on it I’m asked to sign in, but when I try to enter my password it vanishes (BTW I’m already signed in anyway!)

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Victoria334 - thanks for the additional information and sorry to jump in.

       

      Could you please ask your graphic designer to try another browser and let us know if  they still get the same results?

       

      If they do, we'd appreciate a screenshot of what they see so that we can have a visual too. 

      • Victoria334's avatar
        Victoria334
        Helpful | Level 5
        2 years ago

        Okay, I will do that and let you know.  Thank you for your help.  I have done three other books with him using Dropbox and have never had problems like this before. 

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