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Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago

DB doesn't see the external hard drive on Mac

Hallo everybody.  I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that...
Computer Backup
desktop
Dropbox Basic
sync
Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago
Hi Jay,
no, the checkbox is not checked, so notifications are active.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks, let me know how it goes with another external drive. This can include USB sticks if those are easier to locate.
  • Raffa_hello's avatar
    Raffa_hello
    Explorer | Level 4
    4 years ago

    Hallo.

    I tried to connect an hard drive and a USB stick, both formatted as MacOS Extended (journaled) but neither of them is detected by DB (while Google Drive detects them).

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
      • Raffa_hello's avatar
        Raffa_hello
        Explorer | Level 4
        4 years ago
        Hallo Jay,
        sorry for the late reply.
        Certainly you can contact my email!
        Waiting for your contact.

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