Forum Discussion

Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
5 years ago

DB doesn't see the external hard drive on Mac

Hallo everybody.  I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that...
Computer Backup
desktop
Dropbox Basic
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks, let me know how it goes with another external drive. This can include USB sticks if those are easier to locate.
Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
5 years ago

Hallo.

I tried to connect an hard drive and a USB stick, both formatted as MacOS Extended (journaled) but neither of them is detected by DB (while Google Drive detects them).

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
    • Raffa_hello's avatar
      Raffa_hello
      Explorer | Level 4
      5 years ago
      Hallo Jay,
      sorry for the late reply.
      Certainly you can contact my email!
      Waiting for your contact.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks, I've sent you an email to your address, please could you reply when you get a chance!

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