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utpmg's avatar
utpmg
Helpful | Level 7
2 years ago

Dropbox Backup skipped some files on external drive, MacOS permissions?

I added an external drive to Dropbox Backup a couple of days ago; it was large and took about 16 hours. Seemed to have worked fine, but this morning I was comparing the backup files with my drive and...
Dropbox Backup
Permissions
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update utpmg 

 

Could you try renaming the files and/or re-uploading them to your external drive and let me know if you notice the same behavior?

utpmg's avatar
utpmg
Helpful | Level 7
2 years ago

I renamed folder "198603_05" to "aaa" on my SSD, the 'manage backup/choose files' option now lists 'aaa' as selected; but doesn't show up in the backed up list. I waited a while, and also forced another backup; while it was ongoing i noticed the status say something like "updating 2 files" but I see no changes. What are file/folder permissions supposed to be on MacOS for Dropbox Backup to work?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi utpmg, what is the current status of the backup when viewing it on the Dropbox site?

    • utpmg's avatar
      utpmg
      Helpful | Level 7
      2 years ago

      Just says "Done" with a checkmark, 1:45 pm local today

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

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