Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

felippeomgt's avatar
felippeomgt
Explorer | Level 4
3 years ago

Dropbox Capture audio records with wrong mime type and no duration

Audio records files created with Dropbox Capture (.oga) are being created with the wrong mime type, 'video/webm' instead of the 'audio/ogg' mime type.

This is causing issues on some media players because most of the times the file metadata is missing the duration and bitrate information, causing the seek forward or backwards and even the timeline to malfunction.

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi felippeomgt, welcome to our Community!

     

    Does this happen every time you record an audio file, or with specific files only? Did you notice when this started happening?

     

    Keep me posted!

  • felippeomgt's avatar
    felippeomgt
    Explorer | Level 4
    3 years ago

    Hi Megan, thanks for the quick reply.

    Yes it happens every time I record an audio file using Dropbox Capture.

    I noticed when I started using Dropbox Capture, a few weeks ago.

     

    Some technical details that might help:

    If you record an audio using Dropbox Capture, download this file, and inspect it using ffmpeg codec, this is the Metadata output you'll get:

    Input #0, matroska,webm, from 'Audio Recording 2023-10-06 at 9.45.47 AM':
    Metadata:
    encoder : Chrome
    Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0(eng): Audio: opus, 48000 Hz, mono, fltp (default)

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi felippeomgt, could you clarify the OS you're using?

     

    Also, do you run the latest update on Dropbox Capture? 

  • felippeomgt's avatar
    felippeomgt
    Explorer | Level 4
    3 years ago

    Hi Megan, I'm using Windows, but I'm almost certain that MacOS has the same issue, and I'm using Dropbox Capture v108.8.0.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey felippeomgt, thanks for the additional info.

     

    Our team has been made aware of this issue and they're currently working on a fix.

     

    Once we know more, we'll update you on this thread.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!