Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

iulianbaciuonline's avatar
iulianbaciuonline
Explorer | Level 3
3 years ago

Dropbox creating tmp$$ file extension instead of .jpg

Hi,  When exporting from Adobe Illustrator some JPG-s, some of them are well exported with .jpg extension but some of them stuck to .tmp$$ extension. If i close Dropbox app or stop the sync everyth...
desktop
sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey iulianbaciuonline, since our desktop app seems to be syncing temp files while the exporting process takes place, can you try quitting or pausing syncing on the app, when you export the files?

 

That should resolve this issue for you.

iulianbaciuonline's avatar
iulianbaciuonline
Explorer | Level 3
3 years ago
Yes. This solves the problem but its annoying. It's not a big problem, i thought you have a solution for this. Maybe you can create a setting to delay the sync process with 1-2 second after creating the file. Then the file can be fully created.
Thank you.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi iulianbaciuonline, I'll forward your feedback to the appropriate areas so we can continue to improve.

     

    If you need anything else, let us know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!