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eabeck's avatar
eabeck
New member | Level 2
3 years ago
Solved

Dropbox Desktop App - files not appearing

Hi there,

 

I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com

One of the folders appears on the desktop app, the second folder is absent. 

I created a 'TEST' folder online, to see if it successfully would appear on the desktop app, and it appeared straight away.

YET the second folder is still missing.

Any help would be much appreciated. I have tried signing-out/in a few times, but so far nothing is working.

 

Thanks in advance.

desktop
sync

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey eabeck, sorry to hear about your syncing issue.

     

    Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

     

    Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

     

    Keep me in the loop!

    • eabeck's avatar
      eabeck
      New member | Level 2
      3 years ago

      THANK YOU!!!

       

      The folder contained this character ":".... all fixed now! Problem solved. It appeared right away on the desktop app when I changed the folder name.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No biggie eabeck - I'm just happy I could help.

         

        Take care and see you around the Community!

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