Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kranorzor's avatar
kranorzor
Helpful | Level 7
8 years ago
Solved

Dropbox desktop application losing connection to the internet/server

Never had a single problem in years, now i have a strange one.   On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network.   Dropbox is constantly loosing connection ( white icon...
sync
  • Walter's avatar
    Walter
    8 years ago

    Thanks for the swift update on this one kranorzor- I appreciate it.

    As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here. 

    I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!

kranorzor's avatar
kranorzor
Helpful | Level 7
8 years ago

At home and at work i have Vodafone ISP Fiber Connection ( Vodafone Italy ) 

 

I have on all pc the latest stable version and tried everything you mentioned.

 

I got too that "feeling" that it was the ISP because it's really strange and i have tried anything else ( and has ALWAYS worked)

 

Honestly no i didn't try another network but tomorrow i can try that. 

 

Thank you!

 

PS: If it is vodafone i don't know how to resolve it :grimacing: 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for the swift update on this one kranorzor- I appreciate it.

As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here. 

I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!

  • kranorzor's avatar
    kranorzor
    Helpful | Level 7
    8 years ago

    Thanks for the assistance, i appreciate it.

    Now i have undestand the situation so i'm ok now :slight_smile:

     

    I have looked around for something about this but that escaped my eyes.

     

    Have a nice day

     

    Regards

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      No worries kranorzor - we're always here to help!

       

      Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums. 

       

      Have an awesome day too!

  • GnsGnn's avatar
    GnsGnn
    Helpful | Level 6
    8 years ago

    Same here.
    Turin, Italy, Vodafone ISP.

    Also: pausing and resyncing does not seem to work reliably. Sometimes it says it has synced but it has not, and only quitting the application and firing it up again seems to force the syncing.

     

    Hope for a solution very soon.

     

     

    • kranorzor's avatar
      kranorzor
      Helpful | Level 7
      8 years ago

      Thanks for the feedback :grinning:

  • David560's avatar
    David560
    New member | Level 2
    7 years ago

    My experience is that the problem relates to internet speed. With low speed internet, the Dropbox connection is frequently lost.  With high speed internet, the problem never arises. I resolve the problem, when it arises, by changing locations from a place with low speed internet to a place with high speed internet.  

    David

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask the Community here.]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!