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Forum Discussion

kranorzor's avatar
kranorzor
Helpful | Level 7
8 years ago
Solved

Dropbox desktop application losing connection to the internet/server

Never had a single problem in years, now i have a strange one.   On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network.   Dropbox is constantly loosing connection ( white icon...
sync
  • Walter's avatar
    Walter
    8 years ago

    Thanks for the swift update on this one kranorzor- I appreciate it.

    As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here. 

    I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!

kranorzor's avatar
kranorzor
Helpful | Level 7
8 years ago

Thanks for the assistance, i appreciate it.

Now i have undestand the situation so i'm ok now :slight_smile:

 

I have looked around for something about this but that escaped my eyes.

 

Have a nice day

 

Regards

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

No worries kranorzor - we're always here to help!

 

Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums. 

 

Have an awesome day too!

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